CBC SHIPPING POLICY
Orders within the USA will be shipped with UPS. Average shipping time within the US is between 5-7 business days when leaving our facility. Orders outside of the USA will be shipped with UPS or USPS depending on your shipping preference. Average shipping time outside of the US varies from country to country.
Most orders will ship out within 2 business of ordering. Some orders are subject to further verification and approval before shipping which can extend shipping time. All verification will be requested within 48 hours of order, please check your spam folder to make sure we can get your order out quickly.
CBC RETURN POLICY
All returns must be within 30 days of purchase. Clothing and other items must be in new condition to be returned. No worn or washed items will be accepted. Buyer is responsible for return shipping for exchanges and returns unless item is damaged upon arrival. Excahanged items must be returned in new condition to be accepted.
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WHAT IF MY PRODUCT IS DAMAGED OR DEFECTIVE?
If you received a damaged or defective item, please call us at 1-888-588-3364 and we will help you exchange or return your item.
Address your package to:
CBC
Attn: Returns
214 California St. #214
San Francisco, CA 94111
Once we receive it, we will determine if it should be replaced. CBC is not responsible to replace decks used for more than 2 weeks past the purchase date on the receipt. CBC is not responsible for return shipping fees. Once we receive product, we will contact you with your return status.
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PAYMENT METHOD
All major credit cards accepted. PayPal is also available as a payment option.
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WHOLESALE INQUIRIES
Please contact our sales department at 1-888-588-3364 or online at customerservice@cbcbrand.com. Hours are from Monday thru Friday 8:00 am to 5:00 pm West Coast
